... that supervisor developmental feedback is positively related to hospitality employees' proactive customer service performance, with felt obligation mediating this relationship. Additionally, positive reciprocity beliefs strengthen the positive effect of supervisor developmental feedback on felt obligation...

.... More specifically, the current study investigates the potential impact of IWE on employees’ ethical behavior through the serial mediating roles of moral identity and felt obligation. Design/methodology/approach By utilizing two-wave data collected from 513 employee-co-worker dyads in the education...