Keywords: HR flexibility
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Journal Articles

Fostering public sector employees’ citizen-oriented boundary-spanning behaviors through human resource flexibility and employee perceptions of normative public values

Trong Tuan Luu
Journal: Personnel Review
Personnel Review (2024) 53 (8): 2087–2108.
https://doi.org/10.1108/PR-02-2022-0078
Published: 20 May 2024
...Trong Tuan Luu Purpose Public sector employees’ contributions play a crucial role in improving public service quality and promoting the image of public organizations. The aim of this research is to unravel how and when human resource (HR) flexibility activates citizen-oriented boundary-spanning...
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