...Conrad Lashley Suggestions for improvements in service quality in hospitality operations frequently advocate the use of empowerment as a strategy for the management of employees. Analysis of employer initiatives that claim to empower employees needs to distinguish those initiatives labelled...

... employee involvement and empowerment. Harvester Restaurants is an organization which has made attempts to address some of these issues through the empowerment of employees in the group′s restaurants. © MCB UP Limited 1995 Corporate culture Empowerment Hospitality Human resource management...