... politics and how these shape the articulation of emotional labour during customer/employee interactions. Teamwork Management control Gender Participation Resistance The debate about team working has largely been about manual workers within the manufacturing sector. Underpinned by a concern...

... product market, for example, might mean that a regulatory emphasis is seen as an appropriate strategy. On the other hand, where employment relations issues are seen as less critical to organizational performance, a focus on rule‐making and policing management controls is likely to reflect a largely...

... increased during the past three years. © MCB UP Limited 1999 Teamwork Total quality management Empowerment Management control This paper is concerned with examining levels of employee involvement in service quality at two organisations. The first, New Bank, is a major financial...

... studies regarding the application of HRCA are classified and exemplified. The idea is to increase our knowledge of how implementation of the concept could be achieved from a management control perspective. Most managers in the majority of studies hold very positive attitudes towards HRCA...

... beyond the boundaries of management to the intended recipients, resulting in management’s ultimate isolation. Evidence is presented to support this proposition. © MCB UP Limited 1990 Human resource management Management control Corporate culture Personnel psychology Organizational politics...

...., Devana, M. (Eds Strategic Human Resources Management, Wiley and Sons, New York, 1984, p. 18. Frank M. Horwitz is based at the Graduate School of Business, University of Cape Town, South Africa. Human resource management Management control Ideologies Human resource management Organizations Trade...