... Service industries Customer services quality Employee turnover Management roles Perception Norway Employees in service organizations are crucial in the building of service excellence. Ultimately, the success of service organizations often depends upon the performance of its frontline...

... discuss the role of the manager. © MCB UP Limited 2003 Performance management Performance indicators Innovation Culture Management roles Knowledge creation If innovation and learning become part of a firm’s leading performance indicators, this is sure to have implications...

... of the values in Table IV reveals the two sets of data to be comparable; it was, therefore, concluded that bias arising from unemployment does not appear to be an issue in this study. © MCB UP Limited 2000 Management roles Managers Teams Team management index Validity Two decades ago...