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Journal Articles
Journal Articles
Personnel Review (2011) 40 (2): 205–221.
Published: 08 February 2011
... Service industries Customer services quality Employee turnover Management roles Perception Norway Employees in service organizations are crucial in the building of service excellence. Ultimately, the success of service organizations often depends upon the performance of its frontline...
Journal Articles
Personnel Review (2009) 38 (5): 526–543.
Published: 31 July 2009
... data set is used to estimate production function like equations. The data stem from a questionnaire among Norwegian work organizations conducted in 2003 and are supplemented by register data from Statistics Norway about the organizations and their employees. Findings Numerical flexibility measures...
Journal Articles
Personnel Review (2006) 35 (6): 654–670.
Published: 01 November 2006
.../value The paper offers unique insights into the roles played by the HR function in merger processes. Ingmar Björkman can be contacted at: ibjorkma@shh.fi © Emerald Group Publishing Limited 2006 Acquisitions and mergers Human resource management Demark Finland Norway Sweden...

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