...Dennis Gabriel Pepple; Eleanor Davies Purpose As public sector managers implement the policy of employing people that broadly reflects the social make up of a local society, there is a need to ensure that employees have a positive perception of ethnic diversity. Perceived environment of ethnic...

... perceptions about how employers care for their well-being by assessing the extent to which the organizations are willing to offer support. Employees more often than not personify organizations; therefore, actions of agents like managers toward the employee are perceived to represent the organization’s...

... department, and presence of institutionalised incentives to perform the allotted HR tasks well), and personal characteristics of the front‐line managers (HR competency) on front‐line managers' perceptions of two HR role stressors, i.e. HR role ambiguity and HR role overload. Design/methodology/approach...

... management. Terje Slåtten can be contacted at: terje.slatten@hil.no © Emerald Group Publishing Limited 2011 Service industries Customer services quality Employee turnover Management roles Perception Norway Employees in service organizations are crucial in the building of service...

... religious group. Design/methodology/approach A total of 40 Muslim immigrants in two host countries were interviewed regarding their perception of discrimination and the consequences for their workplace experience. For the analysis, responses were clustered to identify emerging themes using NVivo...

... in the co‐worker, which vary greatly from person to person. Even though perceptions regarding persons with tattoos and body piercings may not be entirely accurate, these forms of body art do exert a powerful influence on the feelings and behaviors elicited toward such persons. These psychological...

...Antonia Ruiz‐Moreno; Víctor J. García‐Morales; Francisco Javier Llorens‐Montes Purpose The goal of this paper is to examine how firms employ slack resources to enhance the relationship between organizational climate and perceptions of support for innovation to obtain sustainable competitive...

...Alma M. McCarthy; Thomas N. Garavan Purpose The purpose of this paper is to report a study investigating the predictors of acceptance of multisource feedback (MSF) by managers. Specifically, it investigates the extent to which locus of control, cynicism and perceptions of procedural...

...Alan Fish; Robert Macklin This paper reviews the results of an exploratory study designed to examine the perceptions of a random selection of Australian human resource professionals regarding the attributes required of and the quality of service provided by executive search firms (ESFs...

.... © MCB UP Limited 2003 Training Motivation Perception Training is one of the most important strategies for organizations to help employees gain proper knowledge and skills needed to meet the environmental challenges (Goldstein and Gilliam, 1990; Rosow and Zager, 1988). Thus...

... candidates) systematically receive higher ratings? © MCB UP Limited 2002 Assessment centres Validity Reliability Training Perception In advertising campaigns catchy slogans are often used to persuade consumers to purchase a particular product or brand. The same is true for political...