... behavior in the service industry. Design/methodology/approach – The object of this research is the employee in service industry in Taiwan. A total sample of 626 employees in five service industry categories was taken in Taiwan's service industry. The descriptive statistical analyses and hierarchical...

... Service industries Customer services quality Employee turnover Management roles Perception Norway Employees in service organizations are crucial in the building of service excellence. Ultimately, the success of service organizations often depends upon the performance of its frontline...

... is very limited. © Emerald Group Publishing Limited 2009 Resource management Systems analysis Service industries The Netherlands Job descriptions The attention for organizational and employee consequences is slowly emerging, however (see special issues of Strategic Change...

... circuit (IC) design service industry, the system integrated service industry, and the software service industry. Several factors influenced the selection of these three industries. First, acquiring a skilled workforce is an important part of a service firm's efforts to enhance its competitive advantage...

... and intervention purposes. Stress Higher education Service industries Conditions of employment Qualitative research The aim of the study reported in this article is not to supplant the achievements of traditional psychometric measures. Rather, our intent is to explore the potential of the qualitative...

... an issue for an increasing number of workers. Work Family‐friendly organizations Policy Employment The Netherlands Service industries In The Netherlands, labour market participation by women took off relatively late by comparison with other European countries. The 1990s in particular saw...

... contribution to overall productivity growth. © MCB UP Limited 1999 Service industries Post‐industrial society Organization for Economic Co‐operation and Development No one doubts the importance of the service sector in modern economies. This is in terms of gross domestic product (GDP...

... in popularity in recent years and there has been a proliferation of voluntary self development styled career initiatives such as personal development plans, learning resource centres, career workshops and career guides. Career development Employees Line management Responsibility Service industries...

... associated with cost minimisation and the less subtle forms of managerial control. In order to encourage research in this area a number of research propositions and an agenda for further research are developed. © MCB UP Limited 1998 Human resource management Service industries Service quality...

...Robert A. Jones; David M. Goss Some evidence of a relationship between training provision and the extent of skills shortages is provided by presenting the results of a survey of small firms operating across a range of manufacturing and service industries within the Portsmouth area of south...