... behavior in the service industry. Design/methodology/approach – The object of this research is the employee in service industry in Taiwan. A total sample of 626 employees in five service industry categories was taken in Taiwan's service industry. The descriptive statistical analyses and hierarchical...

... Service industries Customer services quality Employee turnover Management roles Perception Norway Employees in service organizations are crucial in the building of service excellence. Ultimately, the success of service organizations often depends upon the performance of its frontline...

... is very limited. © Emerald Group Publishing Limited 2009 Resource management Systems analysis Service industries The Netherlands Job descriptions The attention for organizational and employee consequences is slowly emerging, however (see special issues of Strategic Change...

... circuit (IC) design service industry, the system integrated service industry, and the software service industry. Several factors influenced the selection of these three industries. First, acquiring a skilled workforce is an important part of a service firm's efforts to enhance its competitive advantage...

... and intervention purposes. Stress Higher education Service industries Conditions of employment Qualitative research The aim of the study reported in this article is not to supplant the achievements of traditional psychometric measures. Rather, our intent is to explore the potential of the qualitative...

... an issue for an increasing number of workers. © MCB UP Limited 2003 Work Family‐friendly organizations Policy Employment The Netherlands Service industries In The Netherlands, labour market participation by women took off relatively late by comparison with other European...

... contribution to overall productivity growth. Service industries Post‐industrial society Organization for Economic Co‐operation and Development No one doubts the importance of the service sector in modern economies. This is in terms of gross domestic product (GDP) and job opportunities generated...

... Line management Responsibility Service industries United Kingdom It is widely asserted (Hirsh et al., 1995; Liebowitz and Schlossberg, 1981; Mayo, 1991) that for career development to be effective in organisations, line managers need to support the future development...

... management Service industries Service quality One of the most important contributions to competitive advantage in recent years derives from an organisation’s quality strategy. This has been driven by both customer requirements and increasing intensity of competition. It seems essential these days...

...Robert A. Jones; David M. Goss Some evidence of a relationship between training provision and the extent of skills shortages is provided by presenting the results of a survey of small firms operating across a range of manufacturing and service industries within the Portsmouth area of south...