... behavior in the service industry. Design/methodology/approach – The object of this research is the employee in service industry in Taiwan. A total sample of 626 employees in five service industry categories was taken in Taiwan's service industry. The descriptive statistical analyses and hierarchical...

... management. Terje Slåtten can be contacted at: terje.slatten@hil.no © Emerald Group Publishing Limited 2011 Service industries Customer services quality Employee turnover Management roles Perception Norway Employees in service organizations are crucial in the building of service...

...‐systems. Thereby we focus on “job decision latitude.” Subsequently, we introduce our case study and our measurement instrument to assess job content. After presenting the result, we close the paper by conclusions and a discussion. Resource management Systems analysis Service industries...

... added is a dollar based measure (in NT millions dollar) constructed by the difference between the revenues of a firm and the cost of its material inputs. Pay policies Innovation Organizational performance Service industries Human resource strategies Compensation In a fast‐moving...

..., and the financial costs to business and industry have been well documented (for details see Health & Safety Executive, 2005). © Emerald Group Publishing Limited 2007 Stress Higher education Service industries Conditions of employment Qualitative research Previous researchers have...

... an issue for an increasing number of workers. Work Family‐friendly organizations Policy Employment The Netherlands Service industries As was already mentioned in the introductory section, many authors support theoretical insights arguing that actual or perceived costs and benefits, together...

... for enhanced productivity, while such gains are less likely in many personal services (e.g. health care, education). © MCB UP Limited 1999 Service industries Post‐industrial society Organization for Economic Co‐operation and Development No one doubts the importance of the service sector...

... are likely to play an important part in achieving support for development processes. © MCB UP Limited 1998 Career development Employees Line management Responsibility Service industries United Kingdom It is widely asserted (Hirsh et al., 1995; Liebowitz and Schlossberg...

... the associated issues of retention and job security, given their particular significance for service organisations. Second, we also examine the broader system of employee relations. Human resource management Service industries Service quality One of the most important contributions...

...Robert A. Jones; David M. Goss Some evidence of a relationship between training provision and the extent of skills shortages is provided by presenting the results of a survey of small firms operating across a range of manufacturing and service industries within the Portsmouth area of south...