... to simultaneously facilitate team service performance (TSP) and employee service performance (ESP). Our aim is to build a multilevel model of the curvilinear effect of task conflict (TC) on TSP and ESP, as well as the moderating effects underlying the above curvilinear relationships. Design/methodology/approach...

...Vasilis Theoharakis; Robert Wapshott; Lamin Cham Purpose Managers of public organizations in liberalized sectors face the dual imperative of retaining skilled employees who might be poached by commercial competitors and improving service performance levels without a free hand to invest resources...

... employee-experienced service-oriented high-performance work systems (SHPWS) experienced by employees and service performance by integrating IOSC and UOA. Design/methodology/approach This study uses time lagged data from managers and employees of different branches of Chinese state-owned banks. To test...