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Keywords: Service-oriented human resource management
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Journal Articles
Service-oriented human resource practices and customer outcomes: the service-profit chain perspective
Available to Purchase
Journal:
Personnel Review
Personnel Review (2022) 51 (4): 1427–1448.
Published: 20 May 2021
..., we address the issues mentioned above and respond to the scholars' calls (i.e. Gabriel et al., 2016 ; Hong et al., 2013) in the following ways. First, we incorporated emotional labor into the service-oriented human resource management–customer outcomes relationship...
