Keywords: Service-oriented organizational citizenship
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Task-oriented work characteristics, self-efficacy, and service-oriented organizational citizenship behavior: A cross-level analysis of the moderating effect of social work characteristics and collective efficacy

Rui-Hsin Kao
Journal: Personnel Review
Personnel Review (2017) 46 (4): 718–739.
https://doi.org/10.1108/PR-08-2015-0234
Published: 05 June 2017
... 2016 11 03 2016 02 04 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Self-efficacy Quantitative Collective efficacy Immigration worker Service-oriented organizational citizenship Work characteristics In their research...
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