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Keywords: Servicing efficacy
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Journal Articles
Journal:
Personnel Review
Personnel Review (2023) 52 (7): 1773–1790.
Published: 03 August 2022
...Merve Öksüz; Hikmet Tosyalı; Furkan Tosyali Purpose This paper aims to examine the association between supervisor support, servicing efficacy and job satisfaction among frontline hotel employees in Turkey. Specifically, the mediating role of servicing efficacy was examined in the link between...
