...Mingyan Han; Jingyou Zhao; Hengbo Du Purpose The current study aims to investigate whether, how and when supervisor developmental feedback influences hospitality employees' proactive customer service performance. Drawing on social exchange theory, we specifically examine the mediating role of felt...

... supervisor developmental feedback and subordinates' task performance with the moderating role of learning demands. Design/methodology/approach Data from 230 supervisor-subordinate dyads were collected at two time points of four enterprises in China. Findings The results support the proposed mediation...