... research literature to a better understanding of the association between HRM/TQM and employees' job involvement within the context of the Malaysian semiconductor sector. © Emerald Group Publishing Limited 2007 Ooi Keng Boon can be contacted at: utmbatc@yahoo.com Total quality management...

... increased during the past three years. © MCB UP Limited 1999 Teamwork Total quality management Empowerment Management control This paper is concerned with examining levels of employee involvement in service quality at two organisations. The first, New Bank, is a major financial...