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Keywords: Customer experience management
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Journal Articles
Qualitative Market Research: An International Journal (2023) 26 (5): 663–686.
Published: 11 August 2023
... of replication of the retail customer journey across multiple channels. Customer experience Personal connection Customer experience management Customer journey Qualitative research 29 07 2022 12 05 2023 19 07 2023 19 07 2023 © Emerald Publishing Limited 2023 Emerald...
