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Keywords: Customer-facing technology
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Journal Articles
Perceptions of customer-facing digital technology: a qualitative interview study from grocery retail
Qualitative Market Research: An International Journal (2025) 28 (1): 37–57.
Published: 06 August 2024
...Anna Grøndahl Larsen; Asbjørn Følstad Purpose The purpose of this study is to provide in-depth knowledge on customer-facing technology and customer experience in the grocery retail sector, including how the value-added potential of customer-facing technologies may be enhanced. Design...
