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Keywords: Knowledge-based organizational capabilities
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Journal Articles
Qualitative Market Research: An International Journal (2018) 21 (3): 316–336.
Published: 11 June 2018
... in the future. This can be achieved by anticipating customer problems, taking preventive action to address weaknesses in service delivery systems, generating innovative ideas to deal with structural service problems and actively scanning and monitoring demands for change. Knowledge-based organizational...

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