...Obinna Alo; Olasumbo Wright; Mohsin Abdur Rehman; Ahmad Arslan; Jyoti Choudrie; Paula Danby Purpose This study aims to examine the user experience of voice assistants (VAs) in different retailing contexts by highlighting factors that impact the effectiveness of voice commerce services. Design...

...Marie-Eve Chartrand; Deny Bélisle; Gabrielle Patry-Beaudoin; Soumaya Cheikhrouhou Purpose This paper aims to deepen the knowledge of consumer wellness by conceptualizing this construct in an everyday retail setting, specifically a health food store. With wellness seeking being a central theme...

...Giana M. Eckhardt; Nikhilesh Dholakia; Sonia Manjeshwar; Brenda Sternquist; Linda K. Good Purpose Buying decisions are often viewed as random and therefore not generalizable. Additionally, retail buying is typically conducted by individuals and is impacted by cultural considerations. The aim...

...Sebastian Uhrich; Michael Luck Purpose The purpose of this paper is to explore the theoretical mechanisms that underlie the negative effects of low customer density on shoppers' emotions and behavioural responses in retail settings. Design/methodology/approach This study uses three different...

... of secretive and adversarial relationships also demonstrates that marketers and retailers must be mindful of men's boundaries of consumption. Originality/value Fournier highlights the importance of context to brand relationships. However, little research has investigated the relevance of the original...

...Nancy J. Miller; Terry L. Besser; Sandra Sattler Weber Purpose The paper examines the building of a new business network by women apparel retailers operating in small Midwest US communities to better understand the network development process and the contributions to small business marketing...

... functionally or recreationally. Browsing behaviors are influenced by both consumer characteristics and the retail environment. Browsing is a powerful consumer information acquisition activity and has both desired and undesired consequences for consumer purchases. Consumers use various strategies to cope...

... and extra‐role behaviour simultaneously. Design/methodology/approach Semi‐structured in‐depth interviews were conducted on a total of 11 employees from four different fashion retail outlets. Informants consisted of employees from different positions within these organizations (i.e. store manager...

...Charles Dennis; Lisa Harris; Tony Kent Purpose To define erotic retailing in the context of shops selling sexually arousing products to women, and the ethical implications of High Street “porno‐chic”. Its purpose is to assess the moral implications of access to sexual imagery and products...

... Publishing Limited 2005 Shopping Retailing Qualitative research Interviews Over ten years ago, we began using a method for gathering qualitative data that we termed shopping with consumers (SWC). Within the scope of several major research projects that involved consumer shopping over...

...Charles Dennis; isa Harris; Balraj Sandhu It is well known that online shopping is growing, but recent reports have indicated that e‐retailers are failing to deliver. In this paper, the authors consider aspects of shopping and shopping styles, comparing e‐shopping with bricks and mortar. First...

...Paul Whysall The metaphor of warfare pervades popular and academic portrayals of retailing. After a review of the literature on metaphors in marketing and the war metaphor in particular, this paper illustrates the widespread use of the war metaphor in retail and distribution studies and explores...

...Madeline Johnson; Betsy D. Gelb Retailer bankruptcy provides an opportunity for studying the relationships among members of a channel of distribution because bankruptcy disturbs the ongoing pattern of such relationships. This study employs qualitative research to model the criteria that suppliers...