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Keywords: Service recovery (SR)
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Journal Articles
An integrated service recovery process for service failures: insights from systematic review
Available to Purchase
Qualitative Market Research: An International Journal (2022) 25 (4): 433–452.
Published: 05 August 2022
... 2022 20 05 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Service recovery (SR) Service recovery process (SRPs) Service failure Factors Strategies Pre-recovery Recovery Post-recovery Service recovery (SR) arises when...
