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Keywords: Strategies
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Journal Articles
An integrated service recovery process for service failures: insights from systematic review
Available to Purchase
Qualitative Market Research: An International Journal (2022) 25 (4): 433–452.
Published: 05 August 2022
...Sohail Anwar; Wilson Ozuem Purpose This research conceptualizes service recovery process (SRPs) within pre-recovery, recovery and post-recovery. This study aims to provide a summary of factors and strategies with respect to SRPs. Also, this research highlights different responses by organizations...
