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Purpose

– This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

– This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

– Internal brand management was a major contributor to job satisfaction, brand commitment and intention to stay for service staff at a Southern African financial services company. While brand identity and external brand communication play important roles in creating sound internal brand management, internal brand communication is the most important contributor.

Practical implications

– The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.

Originality/value

– The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

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