This paper seeks to address the role and impact of employee engagement within an organization undergoing cultural transformation, addressing the issues of monitoring and increasing levels of staff engagement over time.
The paper draws on in‐depth employee engagement surveys over a five year period as part of a case study to illustrate how HR drives and monitors change through employee engagement.
This paper follows a company through enormous organizational change, firstly towards a high performance culture and then to a culture of empowerment. The role of engagement and monitoring processes are highlighted as part of the transition.
The case study does not offer a true multinational case study as only a small proportion of employees are based overseas.
This paper illustrates how an international organization can deliver organizational change and build employee engagement to drive the business forward. The case study offers best practice material for HR managers.
