Changing behaviors at scale

– The purpose of this paper is to share how SAP recently tackled the problem of changing behaviors at a large scale.

– The objectives were achieved through evaluating popular methodologies, i.e. Six Sigma, Quality Circles, Lean, etc., and identifying a new process that had greater potential for innovative thinking to become reality.

– SAP discovered that Design Thinking allowed the company to connect multidisciplinary teams using “radical collaboration” to tackle big projects using prototyping to discover new solutions.

– This new method of thinking is explored and transferable benefits for other corporations are shared for those interested in exploring new approaches to problem-solving.