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Purpose

This paper aims to explore how we can get better talent retention, employee engagement, productivity, innovation and ultimately results.

Design/methodology/approach

At the heart of this paper is a case study of Redington’s culture.

Findings

Millennials are motivated by more than money. The need is to understand our employees’ motivations/ambitions. More vulnerable leadership is needed.

Originality/value

This is a more human and personal perspective on the subject of employee engagement.

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