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Purpose

With the COVID-19 pandemic causing businesses to shake up social and work practices, the purpose of this paper is to explore why global fintech Paysend has decided to shift toward a new norm of remote-first working.

Design/methodology/approach

A real-world case study.

Findings

Although some organizations, especially larger ones, are urging employees to return to a daily office commute, a remote first set up is definitely here to stay.

Originality/value

Paysend was one of the very first fintechs that moved to a fully remote model at the start of the pandemic in early March 2020.

Licensed re-use rights only
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