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Volume 4, Issue 1
1 November 2004
Strategic HR Review Cover Image for Volume 4, Issue 1
Case Report| November 01 2004

Utilizing employee innovation at Kwik‐Fit Financial Services Available to Purchase

Keren Edwards
Keren Edwards
HR Director, Kwik‐Fit Financial Services
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8537
Print ISSN: 1475-4398
© Emerald Group Publishing Limited
2004
Strategic HR Review (2004) 4 (1): 12–13.
https://doi.org/10.1108/14754390480000573

Keren Edwards, HR director at Kwik‐Fit Financial Services, explains how the call centre company has turned its business around through a simple strategy ‐ asking employees what would improve their workplace.

Keywords:
HR, Kwik‐Fit, Call centres
This content is only available via PDF.
© Emerald Group Publishing Limited
2004
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