Avaya’s journey to global HR shared service: Moving from localized HR services to a global shared service model Available to Purchase

In 2002, Avaya realized the need to move to a global, rather than local, approach to providing its HR services. Here, Michael Donnelly explains how, in partnership with Convergys, it implemented a network of global shared service centres to cut costs, improve speed and accuracy, and turn previously unusable data into actionable business intelligence.