– The aim of this article is to provide strategic insights of how multinational organizations lead IT-enabled change on a global scale. The article summarizes the findings from a three-year case study of the international telecom company Ericsson. This company managed to successfully transform their finance and accounting (F&A) unit from a highly decentralized structure into a so-called shared service center (SSC) structure and the whole change was enabled by enterprise resource planning (ERP) system.
– The case study data consists of in-depth interviews, archival data, and observations collected during three years.
– The article provides rich description of how the transformation was executed together with three key strategic lessons.
– The article offers unique and novel insights of how strategist drives IT-enabled change on a global scale.
