Nathan Furr: Leading transformation, empowered by behavioral science models

In the mid-1990s, John Kotter developed his classic eight-step model for leading change, which became one of the most widely used templates over much of the last two decades. In his more recent work, however, Kotter recognized that while his step-by-step model worked well when the need for radical change was episodic and the change process could be realized largely through traditional hierarchical management structures and processes, it is no longer adequate to meet the pace of change today. For a world of “mounting complexity and rapid change,” the need for strategic and operational agility is becoming ever more pressing....