Issues

Special Issue: (blank). Guest Editor: Jackline Sagwe

Service quality and relative performance of public universities in East Africa

Thomas K. Cheruiyot; Loice C. Maru
View articletitled, Service quality and relative performance of public universities in East Africa
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Fighting corruption successfully

Helmut Egesa Wagabi
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TQM Special issue: quality improvement in East Africa

David Muturi
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Diploma research process: evaluating the service quality

Edward Kariuki Mathenge; Alice Wangui Kamau; Jane Mwihaki Kariuki; Jane Wanjiru Munga
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Investigating e-banking service quality in one of Egypt’s banks: a stakeholder analysis

Miran Ismail Hussien; Rasha Abd El Aziz
View articletitled, Investigating e-banking service quality in one of Egypt’s banks: a stakeholder analysis
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Improving processes for good in East Africa

Andrew Parris
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The influence of airline service quality on passenger satisfaction and loyalty : The case of Uganda airline industry

Juliet Namukasa
View articletitled, The influence of airline service quality on passenger satisfaction and loyalty <span class="subtitle-colon">: </span><span class="subtitle">The case of Uganda airline industry</span>
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Effectiveness of Technical and Vocational Education and Training (TVET): Insights from Ethiopia's reform

Atakilt Hagos Baraki; Everard van Kemenade
View articletitled, Effectiveness of Technical and Vocational Education and Training (TVET)<span class="subtitle-colon">: </span><span class="subtitle">Insights from Ethiopia's reform</span>
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Determinants of customer loyalty in Kenya: does corporate image play a moderating role?

Daniel Kipkirong Tarus; Nicholas Rabach
View articletitled, Determinants of customer loyalty in Kenya: does corporate image play a moderating role?
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Factors affecting effective strategy implementation for attainment of Millennium Development Goal 5 by international reproductive health non-governmental organizations in Kenya

Maxwell Philip Omondi; Kepha Ombui; Joseph Mungatu
View articletitled, Factors affecting effective strategy implementation for attainment of Millennium Development Goal 5 by international reproductive health non-governmental organizations in Kenya
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