Issues

2013 Awards for Excellence

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Process measures: a leadership tool for management

Craig M. Becker; Mary A. Glascoff
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Approaches for reducing medical errors and increasing patient safety: TRM, quality and 5 Qs method

Mosad Zineldin; Jonas Zineldin; Valentina Vasicheva
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The necessity to incorporate TQM and QA study into the undergraduate chemistry/science/engineering curriculum

Mohammad A. Chowdhury
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Optimising pathways for an organisational change management programme

Graeme Cocks
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Services branding: is it a matter of gender?

Marta Maria Ugolini; Fabio Cassia; Vania Vigolo
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Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design

Roma Mitra Debnath; Ravi Shankar
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Theory and practice of knowledge managed ISO 9001:2000 supported quality system

V. Mohan Sivakumar; S.R. Devadasan; R. Murugesh
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