Issues

Special Issue: Selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference. Guest Editors: L.C.Koo, Alexander Douglas, Mohamed Zairi, Sam Ho, Jacques Martin, Claudio Baccarani

Selected papers from the 18th international conference on ISO & TQM

Sam Ho
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Selected papers from the 17th Toulon-Verona conference

Jacques Martin; Claudio Baccarani
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Service-based vs. goods-based positioning of the product concept: Effects on customer perceived value

Fabio Cassia; Marta Maria Ugolini; Nicola Cobelli; Liz Gill
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Performance journey mapping: a service performance assessment framework

Angelika Höber; Elisabeth Pergler; Doris Weitlaner; Hans-Peter Grahsl
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The drug logistics process: an innovative experience

Roberta Pinna; Pier Paolo Carrus; Fabiana Marras
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Applicability of SIRIM Green 5-S Model for productivity & business growth in Malaysia

Sam Ho; Abdul Ghani Bin Mohd Hashim; Mohd Azman Mohd Idris
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Green supply chain management: Practices and tools for logistics competitiveness and sustainability. The DHL case study

Silvia Cosimato; Orlando Troisi
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Inbound event tourism attendees: a group qualities-values approach at destination

John R. Hamilton; Singwhat Tee; Murray C. Prideaux
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Uni-economics: impact of sunspot on quality, productivity & business growth

Sam Ho
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