... TQM Organizational learning BPR Organizational change Continuous improvement Projects in the construction industry are plagued by time and cost overruns (Gyles, 1992; Griffis, 1992). As a result, the industry has become an adversarial business. For over a half a decade the construction...

...Frances M. Hill; Lee K. Collins The paper reports some findings generated by a postal survey of Northern Ireland’s top 100 companies. The aims of the survey included: gaining some insight into levels of awareness, understanding and use of business process re‐engineering (BPR) in the province...

... of the term TQM and fallacies about BPR are explained. The overall theme is that improvement is better viewed as a revolutionary process than a revolutionary event. Beware gurus and prescriptive solutions. © MCB UP Limited 1998 Baldrige Award BPR ISO 9000 Management theory TQM 1...

... the difficulties and successes an understanding of the attributes required in such an analysis tool was derived. © MCB UP Limited 1998 BPR Improvement Motor industry Process management TQM A methodology for business improvement is really only as good as the tools and techniques that support...

... approach to change in an attempt to become more competitive, flexible and responsive to customer demands. Business process re‐engineering (BPR) has been advocated as an alternative to TQM. While BPR seeks radical performance improvements as an objective, the path that is taken is much more incremental...

... was not clearly defined and the project cycle time which was too long. Concludes that the approach still has a role to play. BPR Improvement Performance Process management Organizational performance improvement methodologies have taken on a life cycle much like a product life cycle (see Figure 1...

... of the business. This knowledge leads to process re‐engineering, benchmarking, activity‐based budgeting, and many other useful initiatives. In every company there is a need to improve processes, and to keep and attract the right customers. While many change programmes based on TQM and BPR methodologies deliver...

.... Aims to investigate the link between TIM and business process redesign and identify whether the latter methodology can be applied to implement TIM effectively. © MCB UP Limited 1996 BPR Integration Japan Management TQM Over the last decade, Japanese companies have become more...

...Mohamed Zairi Presents evidence from a survey conducted in four industrial sectors (health care, public, service and manufacturing), in order to: ascertain the level of understanding, usage and also the degree of effectiveness of the business process re‐engineering (BPR) concept in all the sectors...

...Jack A. Castle Reviews developments in total quality management (TQM), business process re‐engineering (BPR) and world‐class manufacturing (WCM). Using modern systems, service quality and operations management theory, proposes an integrating model for managerial use which unifies existing...

..., in the scope of the increasing associations with foreign firms, to overcome at least some of the difficulties at issue. © MCB UP Limited 1996 BPR Continuous improvement Information technology Corporate culture Process management Quality of working life Quality management practices...

... , on modern pig farming,indicates. © MCB UP Limited 1995 Benchmarking BPR Scientific management Strategic management This article reflects on the classical administrative approach to strategic management – the naturally dominant approach of leaders who share the philosophy and personality...

... pressure to improve quality. However, the initiatives were wide in their coverage and unevenly spread across the organizations. BPR seemed to be the most popular of the quality initiatives. Success was problematic:while most organizations claimed increased quality awareness, the more tangible issues...

... in Thailand and Singapore. Concludes that, while BPR is difficult to introduce successfully at the best of times, it is close to impossible in a non‐Western culture in the forms suggested by its US proponents. In the case of the Singapore subsidiary, the problem of transforming functional departments...

... of improving business processes. Demonstrates that business process re‐engineering efforts can be driven by shopfloor employees when an appropriate consultative environment is in place and how TQM can assist in this process. © MCB UP Limited 1995 Australia BPR Competitive advantage Customer...

... Co‐operative Bank had the highest customer satisfaction rating scoring 94 per cent among its customers. © MCB UP Limited 1995 BPR Co‐operative Bank Customer service Service quality Teamwork TQM Economic recession in the late 1980s hit hard in the banking and finance industry...

...David Jackson Examines the latest management fad, business process re‐engineering(BPR). Argues that while little is really new, the need for organizations to embrace process improvement is high. Discusses some key success factors for organizations taking the BPR route. The second problem...

...D. Lance Revenaugh Business process re‐engineering (BPR) is a radical rethinking of an organization and its cross‐functional, end‐to‐end processes and has taken corporations by storm. Despite the excitement over BPR, however,the rate of failure for re‐engineering projects is over 50 per cent. Uses...

..., new perspectives listened to, new patterns considered and new angles discussed, rather like a theatre company working collaboratively on a major work, with all the intensity, interaction and richness that involves. © MCB UP Limited 1994 Barriers BPR Creativity Management attitudes...

... not interested” when departmental tensions arise. The “feel the need” group are more likely to work the problem through strategically. © MCB UP Limited 1994 BPR Improvement Management development Qualifications Quality programmes TQM In reality, every organization adopts a different...