... attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Technological innovation Health care Industry 4.0 Innovation Service quality Management systems Many studies have described...

... need to respect the unique issues and preferences of the patient, including understanding the patient may focus on their well-being over wound healing (Brown, 2013). Patient care Kano model Health care Customer satisfaction According to the Committee for a Responsible Federal Budget...

... Statistical process control DMAIC Methodology Hospitals Health care Six Sigma Venous thromboembolism (VTE) is a comprehensive term that comprises deep vein thrombosis (DVT) and pulmonary embolism (PE) and it represents a major contributor to a global disease burden by affecting millions...

... and efficiency in transitional care. Those categories are (1) learning organisation, (2) standardising and structuring, (3) applying a holistic view, (4) understanding organisational culture in a health care context, (5) management and leadership, (6) for whom value is created and (7) working together...

... works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Total quality management Health care Organizational...

...-employed/entrepreneurial approach to health care, such as owning a pharmacy or becoming an audiology franchisee, involves various traits linked with meaningful work, including autonomy, flexibility, empowerment, constant learning, risk-taking and innovation (Chalofsky, 2003). Further, several studies have...

.... Health care Quantitative methods Quality improvement Qualitative methods Hospitals The orthopaedic service at the Golden Jubilee National Hospital (GJNH), in Glasgow, Scotland, is the recognised national centre for hip and knee replacement within Scotland. The service was set up in 2003...

...Marc Sales; Rodolfo De Castro Purpose This paper aims to present a method for strategic planning and implementation processes in health care based on lean management. Design/methodology/approach Within the framework of the action research methodology, the authors present the ten steps...

... linked with quality performance in Indian hospitals. Total quality management Health care Performance measurement One of the major services in the Indian economy is healthcare. Currently, the health sector of India accounts for about 1.9% of its GDP and expected public spending...

...Mauro Cavallone; Rocco Palumbo Purpose Industry 4.0, artificial intelligence and digitalization have got a momentum in health care. However, scholars and practitioners do not agree on their implications on health services' quality and effectiveness. The article aims at shedding light...

...’ experiences and the staff got an increased understanding about specific patient needs. However, weaknesses were found in the latter phases, those of improving and follow-up, health care staff had difficulties to keep their focus on patients’ experiences and invite patients to be involved. Patients...

... at: ing.improta@gmail.com 09 03 2019 30 04 2019 12 06 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Six Sigma Health care Lean production Clinical pathway Fractures of the neck of the femur have proved to be frequent...

... purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licenses/by/3.0/legalcode . 2016 Sweden Performance appraisal Health care Privatization Government policy Patient care Local government...

... consultants within their respective organizations. Lean Six Sigma Health care Kaizen Quality Continuous improvement Aristotle was quoted, “For the things we have to learn before we can do them, we learn by doing them.” This simple statement is the foundation of this learning model. If you...

... provides a brief explanation of each lesson. © Emerald Group Publishing Limited 2011 Industry Health care Teams Teamwork Effectiveness Best practice Quality improvement Group dynamics The importance of teamwork to the delivery of healthcare is receiving increasing...

...Ching‐Chow Yang In recent years, the health care industry in Taiwan has been facing various difficulties, which are primarily from the implementation of National Health Care Insurance policy. The more severe problems, like the increase in operating costs and income reduction, are included...

... customers is an expensive activity. © MCB UP Limited 2001 Customer satisfaction Value chain Service quality Health care However, some companies are “moving on”. They are thinking beyond simple efficiency issues and towards additional value creation opportunities. They are looking beyond...

... the change in an environment that they feel safe, where they can question without fear of retribution, and evaluate what they will lose and what they will gain in an objective manner. Health care Models Organizational change People naturally resist change. We feel comfortable in the current...

... of continuous improvement. Draws on and discusses the work of Juran and others in consideration of the transition from the skilled craftsperson to mass production and the effect on quality. Parallels factory work and the delivery of health care and concludes that poorly designed processes doom many health‐care...

...Beverley Holloway; David Mobbs The independent health care industry is experiencing turbulence, with competitors currently seeking differentiation using quality focused strategies. In pursuit of such strategies increasing attention is being paid to the customer. Until now, understanding...