...Bryan A. Rodgers; Jiju Antony; Zhen He; Elizabeth A. Cudney; Chad Laux Purpose The purpose of this paper, builds on previous studies that explored the research patterns over 15 years, is to consider the current status of the integration of Lean and Six Sigma. More specifically, this research...

...Ikram Ahidar; Driss Sarsri; Naoufal Sefiani Purpose The purpose of this paper is to develop an integrated management system that addresses the shortcoming revealed in the previous approaches of the IMS in literature. Design/methodology/approach This paper is based on the methodology...

... – integration of management systems (MSs) – can contribute to many aspects of organization functioning. Research limitations/implications This study was based on the perception (subjective data) of only one quality manager/representative of each company. The companies were not asked about specific actions...

...Maria J. Manatos; Cláudia S. Sarrico; Maria J. Rosa Purpose The authors’ thesis statement is that the literature on quality management in higher education is evolving towards an idea of integration. Considering Part 1 of the Standards and Guidelines for Quality Assurance in the European Higher...

...Piotr Kafel; Marti Casadesus Purpose – The purpose of this paper is to analyze how the order of management system standards (MSSs) implementation in an organization and its level of integration are changed during the time of the standard implementation. Design/methodology/approach – Survey...

... to develop processes and procedures for integrating medical devices with IT systems; as well as execution of the project itself. The leadership committee oversaw the phased approach of assessing the technology, the clinical environment, proponent technology-based solutions and a specified risk management...

..., and show how these were overcome. Design/methodology/approach The paper adopts a case study approach. The case study emerged from a broader grounded theory study which is outside the scope of this paper. Findings This paper demonstrates that ISO27001 can be fully integrated into a single management...

...Aapo Länsiluoto; Marko Järvenpää Purpose The purpose of this paper is to investigate how and why a case company integrated an environmental management system (EMS) into a performance management system (PMS), specifically a balanced scorecard (BSC). Design/methodology/approach...

...Colm Heavey; Eamonn Murphy Purpose The purpose of this paper is to provide new insights in understanding the value of integrating the Balanced Scorecard (BSC) with Six Sigma. Design/methodology/approach The paper is based on a comprehensive literature review of the BSC and Six Sigma...

... in the extant literature. © Emerald Group Publishing Limited 2008 Supply chain management Small to medium‐sized enterprises Integration Joanne Meehan can be contacted at: j.meehan@ljmu.ac.uk The term SCM was first used in the 1980s and as such is a relatively new discipline within...

...Arash Shahin; Payam Nikneshan Purpose The purpose of this paper is to propose an integrated model of quality function deployment (QFD) and customer relationship management (CRM) for design and delivery processes. Design/methodology/approach After the literature review, the elements of a CRM...

...). In essence, quality management goes beyond competitive advantage through functional excellence. In its fullest form, quality is an entire system of thoughts. It is the key to value creation; for that reason, it should be made an integral part of a company's strategy. The strategic impact of quality is so far...

... planning and electronic commerce, has been driving towards fully integrated supply chain management across organizational value chains, with cross‐boundary focus on transaction cost reduction. Sees the TQM challenge as getting culturally diverse workforces to collaborate in related continuous improvement...

...Christopher Seow; Christian N. Madu; Assumpta A. Madu © Emerald Group Publishing Limited 2003 Database management Information management Integration Quality Electronic commerce ERP ensures lateral transfer of information to the different departments. Imagine how customer...

... for the Corporation’s quality, safety and environmental management systems, linking and standardizing all work processes from the top management down to the shopfloor. Various initiatives of the MTR’s integrated management system (IMS) such as core business process maps are developed with a view to link all constituent...

...Stanislav Karapetrovic Due to the proliferation of function‐specific management systems and related standards, a need has emerged to somehow integrate them in order to reduce wasteful redundancies and possibly generate synergy effects. While the integration of the requirements of standards...

... to communicate in such terms. Suggests that the quality economics principle has been used to overcome this communication gap. Looks at factors such as cost of quality and value of quality, net value‐added productivity and quality by objectives. Notes that the integration of cost of quality, added value...

...G. Wilkinson; B.G. Dale This paper relates the main findings of a literature review of integrated management systems (IMS). In general, integration has been discussed in the literature dealing with quality, environmental, and health and safety management. The need for an IMS has arisen as a result...

... related to the establishment and implementation of such a total management approach, an integrated management system evolved from the ISO 9000‐based quality management system, in the Mass Transit Railway Corporation (MTR Corporation), Hong Kong, and how this system serves to enhance the corporation’s...

...Jack A. Castle The integrated quality system (IQS), has evolved as a new mapping of quality management activity. An earlier paper described eight fundamental activities intrinsic to a philosophy of order winning performance through distinctive products and services. During the development of IQS...