...Swati Mathur; Jiju Antony; McDermott Olivia; Lizarelli Fabiane Letícia; Bhat Shreeranga; Jayaraman Raja; Chakraborty Ayon Purpose The main purpose of this study is to revisit Ishikawa's statement: “95% of problems in processes can be accomplished using the original 7 Quality Control (QC) tools...

...Olivia McDermott; Jiju Antony; Michael Sony; Angelo Rosa; Mary Hickey; Tara Ann Grant Purpose The main purpose of this study is to investigate Ishikawa’s statement that “95% of problems in processes can be accomplished using the 7 Quality Control (QC) tools” and explore its validity within...

...Jiju Antony; Olivia McDermott; Michael Sony; Marcelo Machado Fernandes; Renan Vilella Cardoso Ribeiro Purpose The main purpose of this study is to revisit Dr. Ishikawa's statement: “95% of problems in processes can be accomplished using the seven quality control (QC) tools” from his book “What...

...Volker Krüger The early development of the total quality movement was substantially influenced by only a few quality “pioneers”: Deming, Juran, Feigenbaum, Crosby and Ishikawa. This article discusses their key contributions about quality. Argues that these US and Japanese quality “gurus...

... 1990 Quality programmes Models Ishikawa TQM TOTAL QUALITY MANAGEMENT FILLING IN THE GAPS TED JOWETT, THE MANAGEMENT PRACTICE, EXAMINES THE ESSENTIAL INGREDIENTS FOR A SUCCESSFUL QUALITY PROGRAMME In one of his recent papers, 'Making It Happen', Tom Peters talked about 'coming to grips...