.... By operationalizing Q5.0 as a reflective–formative hierarchical construct, it advances QM theory and provides a robust foundation for future empirical research and managerial application. Quality 5.0 Quality management Scale development and validation PLS-SEM Emerging economy To fill these gaps...

..., emotional intelligence and employee well-being. The structural relationships were tested using partial least square structural equation modelling ( PLS - SEM ), with mediation and moderated mediation effects assessed through bootstrapping and predictive relevance (R², Q²...

... to better understand the associations in these relations, the study utilizes PLS-SEM in quantitative. Findings The study identifies the user-ride-hailing survey key service quality drivers – reliability, comfort, responsiveness and safety. Although the results indicate that dynamic pricing can...

...-sized manufacturing enterprises (SMEs) in Isfahan province, Iran and PLS-SEM along with importance-performance map analysis (IPMA) were used for statistical analysis. Findings TQM had an impact value of 0.199 on QP and 0.548 on SCI. Also, SCI had an impact value of 0.583 on QP. The findings...

.... The contribution of this study lies in examining the impact of service quality dimensions and perceived price fairness on customer satisfaction and loyalty within a B2B service sector using Partial Least Squares Structural Equation Modelling (PLS-SEM) in the context of an Ecuadorian shrimp feed company...

... the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach, which involved a two-stage procedure: measurement model and structural model evaluation. Findings The study’s results underscore the key role of customer positive emotions in influencing customer retention. Notably, physical...

... the factors in the research model. Partial least squares structural equation modeling (PLS-SEM) was used to test the fit of the research model and test the hypotheses. Findings As a result of the analysis, only one of the 13 hypotheses tested was not supported. According to the results of hypothesis...

... employees, covering both the five-star and four-star hotels. Descriptive and inferential statistics were employed to analyze the data. With the use of partial least squares structural equation modeling (PLS-SEM), the heuristic model was tested. Findings The results show that putting TQM practices...

...Francesca Magno; Fabio Cassia; Christian M. Ringle Purpose Partial least squares structural equation modeling (PLS-SEM) has become an established social sciences multivariate analysis technique. Since quality management researchers also increasingly using PLS-SEM, this growing interest calls...

... in adding to its students’ emotional stability, which needs the attention of the top management. Originality/value This study provides researchers and practitioners with a roadmap for applying PLS-SEM and IPMA for continuous service quality improvement. The roadmap extends upon Ringle and Sarstedt’s...

... This study uses variance-based partial least squares structural equation modeling (PLS-SEM) to estimate the MSI model, which was tested in a leading tennis club in Germany (n = 185). Findings The results reveal that club atmosphere, club facilities and the price/quality ratio of the membership...

... combine to influence the operational performance of healthcare facilities? Design/methodology/approach Using a sample of 154 health facilities (i.e. private hospitals, pharmacies, maternity clinics, and diagnostic centres), the authors applied symmetric (PLS-SEM) and asymmetric (fsQCA) data analysis...

... other management practices to TQM’s positive effect on small firm performance, which enhances these leaders' return on TQM investment. Design/methodology/approach The authors apply partial least squares structural equation modeling (PLS-SEM) to explore TQM’s effect on small business performance...

... on consumer satisfaction and loyalty toward restaurant services. Design/methodology/approach The data for this study were collected from 326 respondents who have used restaurant services in Bangladesh. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to evaluate the research data...

... equation modelling (PLS-SEM) multigroup analysis. Findings Results showed that customer perceived quality and purchase intention were significantly higher for near-shoring than for far-shoring, but only when brand familiarity was low. No significant difference was found for participants with a high...

..., a model was put forward and empirically validated using data collected from three Spanish companies (n = 483) and using partial least squares structural equations modelling (PLS–SEM). Findings A model was put forward, proposing PIRK systems (power, information, rewards, knowledge) as the main...

... to Italy as the stimulus. Two analyses of the collected data (n = 399) were conducted, applying both 2 × 2 × 2 factorial design and partial least squares–structural equation modelling (PLS–SEM) multigroup analysis. Findings Reshoring increased the level of perceived product quality only...