...Ayman Bahjat Abdallah; Sara Nabeel Basheer; Rasha Zuhair Alkhaldi Purpose This research aims to examine lean management’s (LM) impact on patient satisfaction. It also explores the mediation roles of quality performance and process innovation in this association. Design/methodology/approach...

...Regis Terpend; Christian Rossetti; James Kroes Purpose Physician review websites (PRW) and Medicare requirements are pressing administrators to measure, monitor and improve healthcare service delivery. Healthcare service attributes linked to patient satisfaction have received increased attention...

... publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Healthcare marketing Patient experience Patient satisfaction Italy Patient empowerment Physical Environment. A key component of customer experience...

... in the literature, allowing to identify as the quality of the relationship between physician and patient promotes the active and responsible involvement of the patient, namely, the patient empowerment. Patient satisfaction Participation Empowerment Patient involvement Physician relationship Self...

...Andrea Moretta Tartaglione; Ylenia Cavacece; Fabio Cassia; Giuseppe Russo Purpose Nowadays, international healthcare agendas are focused on patient centeredness. Policies are aimed at improving patient’s satisfaction by enhancing patient empowerment and value co-creation. However, a comprehensive...

... collected from participants’ observation in two hospitals in Northern Italy. © Emerald Group Publishing Limited 2014 Service quality Patient care Patient satisfaction Health-care quality Hospitals Health-care management Health service management Health-care delivery Health-care...