... scalability, quality culture and quality conformance are investigated as primary drivers of Quality 4.0 adoption. Data-driven analytical thinking and customer centricity emerge as dynamic dimensions that act as quality deliverable ends. Integrating these methodologies provides a robust framework...

...Hasna Balaj Albaroudi; Shahzaf Iqbal Purpose This study examines the influence of quality culture (QC) on university performance (UP) within the higher education (HE) context of Saudi Arabia, exploring the mediating roles of transformational (TFL) and transactional leadership (TNL) styles...

...Lilly-Mari Sten; Pernilla Ingelsson; Marie Häggström Purpose The purpose of this paper is to describe the perception of real teamwork and sustainable quality culture as well as success factors for achieving a sustainable quality culture within an organisation, focusing on top management teams...

...Shahzaf Iqbal; Che Azlan Bin Taib; Mohd. Rizal Razalli Purpose This study aims to examine the effect of accreditation on higher education performance, directly and indirectly, through the quality culture as a mediator in the context of higher education, based on the perceptions of administrative...

... programmes capable of triggering co-generative processes of value creation. Particularly, the essential role of learning quality culture, digital technology and personalization are detected in integrating not only hard but furthermore soft shades of learning. Concerning theoretical implications...

... 18 11 2020 19 02 2021 22 03 2021 29 03 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Total quality management Industry 4.0 Quality culture TQM 4.0 Quality 4.0 Humans in the loop The concept of total quality...

... of these organisations show high quality orientation so that an organisation-wide quality culture can emerge. In order to increase this orientation towards quality the first step is to understand how this construct quality orientation can be conceptualised and how it is manifested in specific situations...

... Quality culture Virtues Professor Amartya Sen, Nobel Prize in Economics Sciences, during a speech delivered at the University of Valencia expressed the following idea (1995): Regarding the importance of values in economy, Kaplow and Shavell (2007) note that “the influence of morality...

...Dr Madhav Sinha; Alan Cameron Gillies Purpose – The purpose of this paper is to show how a systematic approach and supporting tools can support the development of a quality culture, and align cultural change with process improvement goals. Design/methodology/approach – The paper describes...

... to deal with these pitfalls led to a loss of momentum, and ultimately, to the decline of TQM. These factors include, but not limited to: Dr Uche Nwabueze can be contacted at: nwabuezeu@uhv.edu © Emerald Group Publishing Limited 2014 Quality culture Quality management Quality improvement...

... Quality culture SPC Variability Quality control Management theory The conceptual root of total quality management (TQM) can be traced to the work of Walter Shewhart in statistical process control (SPC) at the Bell Laboratories in the USA during the 1920s. Shewhart's concern was to develop...

... 2003 ISO 9000 Total quality management Organisational effectiveness Quality culture Globalisation of markets and the fast improvements in information flow capabilities have increased competition worldwide. In order to compete in today’s turbulent competitive business environment...

... the distinctive differences and overlapping concepts between the US and Japanese approach to TQM, with regard to the countries’ quality award frameworks and criteria. © MCB UP Limited 2003 Total quality management Quality culture Awards Quality USA Japan Japanese and US business...

...‐ to medium‐sized enterprises Developing countries Planning Size Quality culture As a planned approach to organizational changes, total quality management (TQM) needs systematic business planning and policy deployment. The increasing intensity of competition has made continuous planning...

...Lennart Sandholm Five stages of quality culture can be identified: dormant, awakening, groping, action and maturity. Most companies being in the groping stage rely on “the flavor of the month”. Since early in the 1980s we can see a number of trendy quality strategies. Just applying what is trendy...

... and business time, which are not swallowed up once work pressures mount. © MCB UP Limited 1996 Quality culture Quality management Quality systems A major problem for many companies is how to maintain the momentum of their quality initiatives, and how to ensure that they become embedded...

... manufacturing status. Benefits Empowerment Implementation Lean production Manufacturing Performance measurement Productivity Profitability Quality culture Total quality maintenance James Creelman’s commentary in the December 1993 issue of The TQM Magazine drew attention to the total...

...Martin Bartholomew Recommends the use of a quality toolkit to maintain the momentum in order to develop quality management beyond BS‐EN‐ISO 9000. Discusses total quality culture. Asserts that if BS‐EN‐ISO 9000 is considered as a milestone to maintained quality management, then the approach to TQC...

... of meeting weekly to discuss quality issues in their line forum, staff forum and corrective action forum. © MCB UP Limited 1992 Customer satisfaction Defence Quality Culture Quality programmes TQM TOTAL QUALITY MANAGEMENT DEFENDING CUSTOMER SATISFACTION ANNA KOCHAN, EUROPEAN CORRESPONDENT D...

...Rory L. Chase Considers the Total Quality culture of Texas Instruments, based predominantly on its commitment to customer satisfaction. Reports on how this quality culture was established, first in the parent company, and subsequently at the manufacturing plant in the UK. Looks...