Issues

Special Issue: How is the hospitality and tourism industry in India responding to the dynamic digital era?. Guest Editors: Sandeep Munjal, Anjana Singh

Editorial

Richard Teare; Sandeep Munjal; Anjana Singh
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How is the hospitality and tourism industry in India responding to the dynamic digital era?

Anjana Singh; Sandeep Munjal
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Techno-business strategies for enhancing guest experience in luxury hotels: a managerial perspective

Sonia Bharwani; David Mathews
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Charting the role of digital platforms for cultural heritage tourism in India

Parul G. Munjal
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The transition from traditional to digital marketing: a study of the evolution of e-marketing in the Indian hotel industry

Rashmeet Kapoor; Kush Kapoor
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Adoption of digital marketing tools in independent businesses: experiences of restaurant entrepreneurs in India and United Kingdom

Swati Dabas; Savita Sharma; Kamal Manaktola
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Kiosks as self-service technology in hotels: opportunities and challenges

Kanika Gupta; Sanjay Sharma
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The impact of artificial intelligence and machine learning on the global economy and its implications for the hospitality sector in India

Sudhanshu Bhushan
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Customer’s digital advocacy: the impact of reviews and influencers in building trust for tourism and hospitality services

Kirti Dutta; Kirti Sharma; Terjani Goyal
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Positioning of tourist destinations in the digital era: a review of online customer feedback

Gaurav Tripathi; Parul Wasan
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Conclusion: going digital is the only way forward for the Indian tourism and hospitality industry

Sandeep Munjal; Anjana Singh
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Reflections on the theme issue outcomes

Sandeep Munjal; Anjana Singh
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