... of leisure, culture and tourism. Their attitudes to smart city developments and tools are also measured, considering the implications for managing overtourism and developing special interest tourism. Design/methodology/approach The research is based on questionnaire data collected from a representative...

...Kevin Kane; Joanne Zaida Taylor Purpose The purpose of this paper is to identify the significance of the notion of food safety and quality culture as an important element in the practice of food safety management. It is the concluding article in a special themed edition of the Worldwide...

...Rounaq Nayak; Joanne Zaida Taylor Purpose The purpose of this paper is to discuss the challenges for food inspectors when attempting to assess the food safety culture of a business. It is the eighth article in this issue of Worldwide Hospitality and Tourism Themes, discussing...

...Peter Reilly Purpose The purpose of this paper is to consider how talent management can be a strategic lever to enable the development of a customer-centric culture in the hospitality sector. Design/methodology/approach In-depth interviews with HR practitioners within the hospitality industry...

... cultures that align with employee needs, exerting effort in balancing wage gap issues and maintaining pressure on government partners to provide support for establishing hospitality and tourism, so that it is viewed as a valuable career path. Originality/value This paper increases knowledge...

... Limited 2017 Emerald Publishing Limited Licensed re-use rights only Culture Tourism France Dark tourism Terrorism Korstanje and Clayton (2012) established some clear links between terrorism and tourism: both need modern technology to be effective; both rely on media; and both...

... Development Programme and the International Finance Corporation to help build human capital for sustainable African enterprises. Findings The interview offers valuable insights for researchers and practitioners who are seeking to understand cross-cultural differences related to human resources...

..., such as courtesy, that can influence service quality in a cross-cultural tourism setting. Phatic speech is the use of recognizable words or phrases that service providers use to be sociable; examples in service interaction are “good morning, please, thank you, or excuse me.” Greetings have been portrayed...

... forward, with implications for both academics and practitioners. Leonardo (Don) A.N. Dioko can be contacted at: don@ift.edu.mo © Emerald Group Publishing Limited 2016 Tourism Culture Hospitality management Language Asian travel Services management The stakes for service...

.../approach – Stakeholder interviews and focus-group roundtable discussions with multiple stakeholders were conducted. Findings – Policy changes have been studied and recommended for enhancing the economic value of the culturally embedded Panthrandu Vilakku festival celebrated in Oachira, Kerala...

... when they do. Otherwise, more than half of travellers may either ignore the property or pick a more responsive one. © Emerald Group Publishing Limited 2015 Culture Image Social media Measurement User-generated content Visual identity In the past, consumers have relied...

... Safety Culture Excellence. It is the sixth article in a Worldwide Hospitality and Tourism Themes theme issue presenting a comprehensive government strategy for improving food safety management standards across the hospitality industry. Design/methodology/approach – A case study is used...

...THEME EDITOR:; Vinnie Jauhari; Vinnie Jauhari Purpose The purpose of this paper is to review the question: how can the consumer experience be enhanced for spiritual and cultural tourism in India? Design/methodology/approach The paper consolidates the main findings and conclusions arising from...

... experience and provides insights on destination management approaches. It reviews the factors beyond the control of a specific service provider which impact the consumer experience. The paper also discusses the tourism potential for selected spiritual and cultural sites and gives an overview of the approach...

... of this framework – now refined – are targeting, retention, organization, people, incentives, culture, and systems. Findings This paper concludes that in order to better serve Asian markets, there is an urgent need to empirically assess patron behavior and the attendant casino marketing adaptations...

... on the patterns of alcohol consumption from the point of view of character virtue is offered in order to address this deep‐seated cultural problem. Findings Facts and figures on the nature and extent of Britain's alcohol problem are used to illustrate the strength of present day concerns. Research...

... drinking cultures and attitudes towards drinking in differing groups of young adults. Specifically, it compares behavioural norms between graduate and non‐graduate populations challenging much current research which is based upon student samples as being representative of the young adult population...