Keywords: Customer relations
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Journal Articles
Asia Pacific Journal of Marketing and Logistics (2011) 23 (5): 684–713.
Published: 15 November 2011
... orientation Marketing Innovation Customer relations Cross cultural studies Our conceptual model as shown in Figure 1 specifies the relationships among the two building blocks of our theory: customer‐centric value drivers (marketing and innovation orientations) and customer‐centric value...
Journal Articles
Journal Articles
Asia Pacific Journal of Marketing and Logistics (2010) 22 (4): 473–491.
Published: 05 October 2010
... by online retailing, they can compare site characteristics of others. Hence, site characteristics of online retailing can play a key role in online transactions. © Emerald Group Publishing Limited 2010 Customer satisfaction Customer relations South Korea Electronic commerce Recently...
Journal Articles
Asia Pacific Journal of Marketing and Logistics (2008) 20 (2): 190–210.
Published: 28 March 2008
... © Emerald Group Publishing Limited 2008 Internet Service levels Customer relations Tourism Vietnam From the travel service suppliers' viewpoint, the benefits arise from the potential of the Internet as a new medium for providing information and communication to customers...

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