Questing for quality (high performing organizations)

Article Type: Abstracts From: Development and Learning in Organizations, Volume 25, Issue 1

Zeidner R.HR Magazine, July 2010, Vol. 55 No. 7, Start page: 25, No of pages: 4

Lists the US companies that won the Malcolm Baldridge National Quality Award in 2009, discussing how achieving the award challenged them to demonstrate that their organizational processes supported high quality customer services. Focuses on how their human resource management processes supported the companies to win the award by ensuring that employees were fully engaged in achieving high quality, high performance and continuous improvement. In particular, describes the role played by training, teamworking, reward and recognition schemes, and other human resource processes. Lastly discusses how the human resource management functions themselves ensured that they offered high quality services to their organizations and continuous improvement.Article type: ViewpointISSN: 1047-3149Reference: 39AX388

Keywords: Baldrige Award, Continuous improvement, Human resource management, United States of America