The purpose of this paper is to conceptualize the link between Web 2.0 and organizational learning through a framework that assesses its adaptability as a learning tool.
This is a conceptual paper using arguments from organizational learning literature.
The authors show that, as learning tools, Web 2.0 tools should be able to create interaction, enable knowledge sharing, access pre‐knowledge, and generate and store new knowledge.
The constructs are stepping stones towards a complete learning organization.
The proposed framework brings organizations closer to prioritizing and evaluating learning tools and aligning them to dynamic social interactions in the workplace.
The proposed framework can inform the development of policies and procedures concerning the use of Web 2.0 tools by employees in the workplace.
The framework opens a new insight to the evaluation process for learning tools and an area of information systems and organizational development research where a handful have ventured.
