Issues

Abstracts

HR will have to shout to be heard (Marks & Spencer)

N. Harrison
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Sprint’s wake-up call

S.E. Ante
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Human resources in India: retaining and motivating staff in a Lufthansa subsidiary

J.M. Lang
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The toughest HR job in America

F. Hansen
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BT and the Co-operative Group: tackling faith at work

C. Foster
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On a better beat (leadership at the Metropolitan Police)

T. Smedley
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Counting on workers with disabilities

S.J. Wells
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Ready for recession

J. Marquez
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Strange success (how a “strange” workforce can retain employees and customers)

D. Cable
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Target’s inner circle

J. Reingold
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My war or the highway at Hyundai

D. Welch
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Friends in high places (addictions)

C. Orton-Jones
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Derby Council's leaders focus on reality: Management training relevant to their tasks

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Reasons to be cheerful: Staff morale improves at Lancashire County Council

Blair McPherson
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Impact feels the benefit of quirky HRM: Work hard and play hard ethic blurs distinction between working and social life

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Happy employees have a good work‐life balance: Staff trusted to balance personal needs with employment responsibilities

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Business acumen: a critical concern of modern leadership development: Global trends accelerate the move away from traditional approaches

E. Ted Prince
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Career development drives up customer service at Dial‐a‐Cab: Staff morale, engagement and professionalism also improve after training

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Identifying and managing bullying in the workplace

Anni Townend
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Paternalism and professionalism at BCI and ABN Amro: Banks accommodate Latin American cultural traits in modern HR policies

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Yalumba raises a glass to sustainability: Ethos and belief stem from employees' skill and creativity

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HR incentives and gun‐toting guerillas: Labor co‐operative provides the peaceful path

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Grupo Losán relies on people participation: Improvements led by the personnel involved

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Employment law outlook

When an employee’s future is on the menu …

Mike Pitt
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Interview with Brad Taylor

Interview with Brad Taylor

Interview by Ruth Young
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Suggested reading

The Future of Management

Gary Hamel
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The Changing World of the Trainer: Emerging Good Practice

Martyn Sloman
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What’s on the web

What’s on the web

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