... Purpose – This study aims to observe how apprentices are helping a UK hotel to attract young people keen to forge their careers in the hospitality business. Design/methodology/approach – The study outlines the reasons for the hotel’s apprenticeship policy, the form it takes and the results...

... Purpose – Describes the various approaches taken to training and development at Edwardian Group London, a group of hotels. Design/methodology/approach – Examines the reasons for the training, the form it takes and the results it has achieved. Findings – Emphasizes...

... Purpose – Explains how a global employee-recognition program was introduced at InterContinental Hotels Group and the benefits this has brought. Design/methodology/approach – Gives the reasons for the program and explains how it was delivered through a partnership...

... Purpose – Reveals the policies and approaches that helped The Landmark London hotel to achieve champion status in the Investors in People awards. Design/methodology/approach – Explains the background to the awards and the consequences of winning. Provides comments from some...

... Purpose This paper aims to describe the journey to Investors in People gold, and champion status, at five‐star hotel The Landmark London. Design/methodology/approach The paper explains why the company set out on the journey, the policies and procedures it involved...

...R. Deshpande © Emerald Group Publishing Limited 2012 --> Employees behaviour Employees attitudes Customer orientation Customers Organizations Hotels India Case studies Article Type: Abstracts From: Human Resource Management International Digest, Volume 20, Issue 4...

... of the game, the form the game takes and the results it is designed to achieve. Findings It is found that that players of the My Marriott Hotel game run a successful kitchen that services an invisible but implied dining room. This entails balancing such elements as hiring staff, equipment...

... Purpose This paper aims to describe an award‐winning training program that has helped to reduce staff turnover, improve employee and customer satisfaction and boost engagement with the brand at a luxury‐hotel group. Design/methodology/approach The paper explains the reason...

... Hotels Hospitality services Apprenticeships Youth A UK hotel group has created a number of programs to train the future stars of the hospitality sector. The De Vere Academy is owned by De Vere Group, which operates brands such as De Vere and Village Hotels, while De Vere Group partner...

... Purpose Describes the HR policies in place at the Macdonald Hotels and Resorts, concentrating on initiatives at the Macdonald Manchester Hotel and Spa. Design/methodology/approach Explains the background to the various initiatives – including a scheme to serve only healthy...

... Purpose This paper aims to examine the factors that helped Marriott Hotels in the UK to 14th place in this year's Sunday Times list of the top 20 big companies to work for. Design/methodology/approach Focuses on employee relations at Marriott in the UK, the Spirit...

... Purpose This article aims to examine how InterContinental Hotels plans to cope with the skill shortage in the hospitality industry, given the company's plans to open more than one new hotel a day for the next three to five years. Design/methodology/approach Concentrates...

... Purpose Explores strategic and first‐line managers' perspectives on their role in human‐resource management and human‐resource development. Design/methodology/approach Uses information collected from 76 hotels, owned by Hilton UK, via self‐administered questionnaires to strategic...

...J. Gordon © Emerald Group Publishing Limited 2007 --> Training Customer Service Hotels USA Redefining elegance (training at Ritz-Carlton) Gordon J.  Training (USA), March 2007, Vol. 44 No. 2, Start page: 14, No. of pages: 5 Purpose – Explains...

... Purpose This article focuses on management training at Red Carnation Hotels, which won a Greater London accolade in the latest UK National Training Awards. Explains the reasons for the training, the form it takes and the benefits it has brought. Design/methodology/approach Draws...

... Purpose Aims to highlight the benefits gained by InterContinental Hotels Group from the introduction new software for the merit‐pay review process. Design/methodology/approach Draws on information provided by the InterContinental Hotels Group's senior vice‐president and head...

... Purpose The paper aims to describe the human‐resource (HR) management practices that helped the Sheraton Skyline Hotel to win the London Excellence award for organizational learning. Design/methodology/approach The paper draws on information provided by the hotel's general...

... to them. © Emerald Group Publishing Limited 2006 Hotels Employee turnover Retention Computer based learning Staff recruitment is an expensive and time‐consuming process, so it is not surprising that retaining good employees is high on the human resource (HR) agenda. It has long...

... Purpose Reviews the advantages that luxury hotel Mandarin Oriental Hyde Park has gained by moving from a system of manual timesheets to an automated system. Design/methodology/approach Reports on the weaknesses of the old system, which meant that the hotel often did not have...

... In the world of hospitality the customer reigns supreme. In order to remain competitive it is essential for hoteliers not only to meet consumer expectations, but also to exceed them. Hilton International – the hotel part of The Hilton Group plc that also includes betting and gaming, and Living...