Issues

An exploration of customer exit in retail banking

Kate Stewart
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Predictors of equity in relationships between financial services providers and retail customers

James G. Barnes; Darrin M. Howlett
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Relational norms and client retention: external effectiveness of commercial banking in Canada and Mexico

Michèle Paulin; Jean Perrien; Ronald J. Ferguson; Ana Maria Alvarez Salazar; Leon Michel Seruya
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Relationship intermediaries: business advisers in the small firm‐bank relationship

Patrick Butler; Mark Durkin
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A new relationship marketing model and its application in the affinity credit card market

Steve Worthington; Suzanne Horne
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