Issues

Special Issue: Maintaining engaged customer relationships in financial services. Guest Editor: Kristina Heinonen

Multiple perspectives on customer relationships

Kristina Heinonen
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The added value of service provision

Henrich Nyman
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Antecedents of discretionary risky-service behavior: an exploratory study

Shilpa Sharma Bhaskar; Shikha N. Khera
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Storytelling as a means to increase consumers’ processing of financial information

Jeanette Carlsson Hauff; Anders Carlander; Amelie Gamble; Tommy Gärling; Martin Holmen
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Consumer financial anxiety : US regional financial service firms’ trust building response to the financial crisis

Devon S. Johnson; Mark Peterson
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We didn’t see it coming! Managerial challenges in silently fading processes

Helena Renström
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Consumer trust in banking relationships in Europe

Raija Anneli Järvinen
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Value proposition preferences of credit union members and patronage activity

Noreen Byrne; Olive McCarthy
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Invisible value formation: a netnography in retail banking

Gustav Medberg; Kristina Heinonen
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