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Journal Articles

Trust in the financial services context: a meta-analysis

Fernando de Oliveira Santini, Luciene Eberle, Wagner Junior Ladeira, Gabriel Sperandio Milan, Ana Paula Graciola, Cláudio Hoffmann Sampaio

International Journal of Bank Marketing (2023) 41 (7): 1693–1714.

https://doi.org/10.1108/IJBM-06-2022-0248

Published: 04 August 2023

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Includes: Supplementary data

Journal Articles

A meta-analytical study of technological acceptance in banking contexts

Fernando De Oliveira Santini, Wagner Junior Ladeira, Cláudio Hoffmann Sampaio, Marcelo Gattermann Perin, Pietro Cunha Dolci

International Journal of Bank Marketing (2019) 37 (3): 755–774.

https://doi.org/10.1108/IJBM-04-2018-0110

Published: 11 February 2019

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Journal Articles

Apps for mobile banking and customer satisfaction: a cross-cultural study

Cláudio Hoffmann Sampaio, Wagner Junior Ladeira, Fernando De Oliveira Santini

International Journal of Bank Marketing (2017) 35 (7): 1133–1153.

https://doi.org/10.1108/IJBM-09-2015-0146

Published: 02 October 2017

View article titled, Apps for mobile banking and customer satisfaction: a cross-cultural study

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Journal Articles

A meta-analysis of satisfaction in the banking sector

Wagner Junior Ladeira, Fernando De Oliveira Santini, Cláudio Hoffmann Sampaio, Marcelo Gattermann Perin, Clécio Falcão Araújo

International Journal of Bank Marketing (2016) 34 (6): 798–820.

https://doi.org/10.1108/IJBM-10-2015-0166

Published: 05 September 2016

View article titled, A meta-analysis of satisfaction in the banking sector

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