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Journal Articles

Customer loyalty in the banking sector: a meta-analytic study

Rafaela Nascimento Buhler, Fernando De Oliveira Santini, Wagner Junior Ladeira, Tareq Rasul, Marcelo Gattermann Perin, Satish Kumar

International Journal of Bank Marketing (2024) 42 (3): 513–535.

https://doi.org/10.1108/IJBM-08-2023-0484

Published: 22 December 2023

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Journal Articles

A meta-analytical study of technological acceptance in banking contexts

Fernando De Oliveira Santini, Wagner Junior Ladeira, Cláudio Hoffmann Sampaio, Marcelo Gattermann Perin, Pietro Cunha Dolci

International Journal of Bank Marketing (2019) 37 (3): 755–774.

https://doi.org/10.1108/IJBM-04-2018-0110

Published: 11 February 2019

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Journal Articles

A meta-analysis of satisfaction in the banking sector

Wagner Junior Ladeira, Fernando De Oliveira Santini, Cláudio Hoffmann Sampaio, Marcelo Gattermann Perin, Clécio Falcão Araújo

International Journal of Bank Marketing (2016) 34 (6): 798–820.

https://doi.org/10.1108/IJBM-10-2015-0166

Published: 05 September 2016

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